It is 1100am on 8th July 2012.
Why should mundane chores and activities become mundane in the first place? Can there be some triggers that will let us know when a particular activity probably crosses the thresholds of “novelty” and “fine-tuning” phases? And can we evolve standardised process-guidelines that will let people (those carrying out or benefiting from these activities), re-design their “soon-to-become” mundane tasks, less onerous and more exciting?
Does Disneyland offer us some solutions here? How does a janitor at any of Disney’s parks overcome lethargy that can only normally result from her/his mundane daily tasks? How does Disneyland management innovate in making the job of a janitor more exciting for the job-holder and still ensure consistently high-quality services for those visitors who may need to use the restroom / washroom facilities?
Are there examples out there in government establishments (such as employment exchanges) that demonstrate the feasibility of re-design of services that make them interesting for the employees as well as satisfying for the customers?
As I ponder on these questions, I hope that you may have some answers and insights to share with me.
Wishing you a very good weekend and a great week ahead.
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