Sujavna 2:17

It’s 1030am on 22^nd April 2012.

As I had promised last Sunday, let me share with you how I did make an effort at using logic and counter-logic to direct my actions during the week that went past.

The first opportunity to pursue this line of analysis was the unexpected “puncture” of one of the tyres of my car, just as I reached my office early on Monday morning. It was a day that was scheduled for an entire day of back-to-back meetings from 8am until 5 pm at the workplace. Conventional logic, suggested that, having reached my office and parked my car safely, and because it was very early in the morning for any garage to be open, I should go about my work scheduled commitments and leave the change of the tyre to the next day – after all I could call a taxi to take me home in the evening; counter-logic, though, demanded that with the rest of the week also requiring me to be reasonably mobile for various meetings and social visits, the most sensible option was to call up a local garage or my car-service provider to send someone to change the tyre and instruct me as to what to do with the damaged tyre – even if that means that I may have to be disturbed in the midst of a meeting to receive the mechanic and provide instructions. I opted for the latter and called my car-service provider, who turned out to be very efficient and customer-friendly. Not only did he send a mechanic to change the tyres within 15 minutes of my call, but his mechanic was well-trained to do the job without needing more than 3 minutes of my total time to provide instructions. The surprise element was to become aware that the car-service company operated 24x7, have the capabilities to respond within 15 minutes of a customer-service order – all of which were not a part of my service contract, and I could come to know this as I had opted to pursue a counter-logic option. (It is nowhere my case that counter-logic always provides a better solution, but counter-logic will lead to understanding the dimensions of an issue and a solution better, and also bring out unknown facts about the environments that we take for granted).

Hope you also had a great week and are having a great weekend.